Health Hub

Team members

Zoe

Haziq

Sakiinah

Tricia

Elise

“HealthHub is a one-stop health information and services web portal and mobile application that empowers citizens to take charge of their health and that of their loved ones. Moving beyond healthcare to health, this Smart Health initiative equips citizens with information on medical conditions, medical listings and secure access to health records at their fingertips.”

-Integrated Health Information Systems (IHiS)

Health Hub is a platform that is not unheard of. Developed and maintained by the Health Promotion Board (HPB) of Singapore, with strong government support, its creation aligns with Singapore's broader healthcare initiatives. It aims to promote preventive healthcare and empower individuals to manage their health proactively.

Our goal for this project

Improve the UI of the app and make it more user-friendly to users of all ages so that they will be more encouraged to use the app.

Project timeline

Survey findings

Issues faced

Navigation is hard
- Too many categories and steps to take when using the app
Laggy/Loading time is long (not within our control)
Managing appointments is troublesome
- Booking appointments becomes a hassle and sometimes end up using the web version instead
- Cannot reschedule appointments

App Improvements

Simpler, less complicated UI for their menus
Save login info/save previously updated data
Personalisation - see appointment booking first

4.Registration in clinics have issues (not within our control)
- Some clinics in hospitals don’t allow for registration via the app
- System down for particular clinics
5.Unable to get official receipt to claim from employer (not within our control)

New Features to add

Notifications and reminders
Language options, font size adjustments
Consolidate all health insurance bought with different insurance companies and all health check records for references
Allow filters when viewing the booked appointments.More personalised features such as one click recurring appointment scheduling for frequent users

Survey insights

Most users who use the HealthHub app have only one purpose for it, largely to make/change appointments.
When looking to search for other services not immediately accessible via the homescreen, navigation issues arise.
Users would like to have simpler UI in the menu screen.
Personalisation will enhance user experience and allow a more efficient use of the app for frequent users.